Privacy and your information.
How information is handled when you contact Embo Sotho Resources or use the customer portal.
Enquiries
Details you submit through our public forms are stored so our team can review and respond to your enquiry. Please begin with a non-confidential summary.
Customer workspace
The portal stores your organisation’s sites, requests, approvals, correspondence and supporting records. Access is limited to authorised users and staff. Documents are stored outside the public website and require permission to download.
Sessions and local handling
Essential session cookies support sign-in and protect forms. An optional remember-device cookie is created when requested. The website does not include advertising trackers.
Access and retention
Records are retained for the customer relationship and relevant operational or legal requirements. Contact the organisation’s authorised representative through the support workspace to ask about your records.